Be assured that we will seek to resolve all complaints to your satisfaction as quickly as possible.
In the very unlikely situation where you want to make a complaint, we ask that you please put this in writing and send it to us at complaints@clickcarloans.co.uk. Alternatively, if you prefer you can post it to us at the following address:
MAXIMUM CAR CREDIT LIMITED
47 - 49 Base Point,
Waterberry Drive,
Waterlooville, PO7 7TH
We will always confirm receipt of a complaint within 3 working days and hope to provide you with a full response within 4 weeks. We will write to you within the 4 weeks if we cannot provide a final response within that time. We will always respond to your complaint in full within 8 weeks.
If you are disatisfied with our response, or if your complaint is not resolved after 8 weeks, you can refer the complaint to :
Financial Ombudsman Service
Telephone: 0800 023 4567
Web: www.financial-ombudsman.org.uk
exchange tower
London
E14 9SR
